Terms & Conditions

General Terms & Conditions of Tactical Intelliigence Security (TAISE)

1. Introduction and Scope
These General Terms and Conditions (“Terms”) govern the provision of all services, products, consulting, and support (“Services”) provided by Tactical Intelligence Security (“TAISE”, “Company”, “we”, “us”) to the client (“Client”, “you”). By engaging our Services, you agree to be bound by these Terms.

2. Services Provided
TAISE provides integrated defense and IT solutions, including but not limited to:

  • Cybersecurity assessments, implementation, and monitoring.

  • Physical security systems (CCTV, access control, alarms).

  • Cloud migration, data management, and network infrastructure.

  • Managed IT services and helpdesk support.

  • Defense consulting for critical infrastructure.

  • Remote workforce enablement solutions.

3. Quotes, Proposals, and Scope of Work

  • All Services are based on a formal written Proposal or Statement of Work (SOW) signed by both parties.

  • The SOW defines specific deliverables, timelines, fees, and acceptance criteria.

  • Any changes to the scope require a written Change Order signed by both parties, which may include additional fees.

4. Fees, Invoicing, and Payment

  • Fees are as stated in the applicable SOW or Proposal (examples from website: cost reduction, project fees, managed service monthly fees).

  • Invoices are typically issued monthly or as per the SOW. Payment terms are net 30 days from invoice date unless otherwise agreed.

  • Late payments may accrue interest at 1.5% per month (or the maximum legal rate) and suspend Service delivery.

  • Client is responsible for all taxes, levies, or duties (e.g., GHS – Ghanaian Cedi as implied by “GHS 750k” example).

5. Client Responsibilities
The Client agrees to:

  • Provide timely access to facilities, personnel, data, and existing systems.

  • Cooperate with TAISE during discovery, implementation, and incident response.

  • Ensure that all data provided or accessed complies with applicable laws.

  • Maintain backups of their data unless backup services are explicitly included in the SOW.

6. Intellectual Property

  • All pre-existing IP of TAISE (software, tools, methodologies, configurations) remains TAISE’s property.

  • Deliverables specifically created for the Client (e.g., custom security architecture, reports) become the Client’s property upon full payment.

  • Client grants TAISE a limited license to access Client systems solely for providing Services.

7. Confidentiality
Both parties agree to keep confidential all non-public information (including security vulnerabilities, business strategies, network designs) disclosed during the engagement. This obligation survives termination for 5 years.

8. Data Protection and Security

  • TAISE will implement commercially reasonable security measures aligned with industry standards (NIST, ISO 27001) to protect Client data.

  • However, no security system is impenetrable. TAISE does not guarantee that systems will be free from all breaches or attacks. In the event of a breach attributable to TAISE’s gross negligence, liability is limited as set forth in Section 10.

9. Warranties

  • TAISE warrants that Services will be performed in a professional, workmanlike manner consistent with industry standards.

  • TAISE does not warrant that Services will be error-free, uninterrupted, or that all threats will be eliminated.

  • Third-party products (e.g., cameras, firewalls, software) carry only the original manufacturer’s warranty. TAISE will assist with claims but is not the warrantor.

10. Limitation of Liability
To the maximum extent permitted by law:

  • TAISE’s total liability for any claim arising from these Terms or the Services is limited to the total fees paid by Client to TAISE in the six (6) months preceding the claim.

  • TAISE is not liable for consequential, indirect, incidental, or punitive damages (e.g., lost profits, business interruption, data loss, reputational harm) even if advised of the possibility.

  • This limitation applies regardless of the legal theory (contract, tort, negligence, etc.).

11. Indemnification
Client agrees to indemnify and hold TAISE harmless from any third-party claims arising from: (a) Client’s breach of these Terms; (b) misuse of TAISE’s Services; (c) violation of laws by Client; or (d) client’s data or content.

12. Termination

  • Either party may terminate for material breach if the breach is not cured within 30 days of written notice.

  • TAISE may terminate immediately if Client fails to pay any undisputed amount when due.

  • Upon termination, Client must pay for all Services performed up to the termination date, and TAISE will return Client data (if requested) subject to data retention laws.

13. Force Majeure
TAISE is not liable for delays or failures caused by events beyond reasonable control (e.g., cyberwarfare, government action, pandemic, power outages, supplier failures).

14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Ghana (as TAISE operates in Ghana with references to GHS and local clients). Any dispute shall first be attempted to be resolved through good-faith negotiation. If unresolved, the dispute shall be submitted to binding arbitration in Accra, Ghana, in accordance with the rules of the Ghana Arbitration Centre.

15. Entire Agreement
These Terms, together with the applicable SOW or Proposal, constitute the entire agreement between the parties. Any previous statements, website content, or marketing materials (including success stories on taise.tech) are illustrative only and do not form part of the contract.

16. Amendments
TAISE may update these Terms from time to time. Material changes will be communicated to Clients with at least 30 days’ notice. Continued use of Services after notice constitutes acceptance.