Privacy Policy for Tactical Intelliigence Security (TAISE)

1. Who We Are
Tactical Intelligence Security (“TAISE”, “we”, “us”, “our”) is an integrated defense and IT solutions provider. We protect critical infrastructure, enterprises, and SMBs from physical and cyber threats.

• Website: https://taise.tech

• Contact: legal@taise.tech +233230550979

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website.

• Use our services (e.g., managed security, CCTV installation, cloud migration, consulting).

• Contact us for a free consultation.

2. Information We Collect

We collect information in two ways:

A. Information You Provide to Us

• Contact & Business Information: Name, company name, email address, phone number, job title, industry, and any details you provide in our “Schedule a Free Consultation” form.

• Payment Information: Billing address, invoice details, and payment method information (processed by our secure payment partners).

• Communications: Any information you share during discovery meetings, consulting sessions, support tickets, or emails.

B. Information We Collect Automatically (Website)

• Usage Data: IP address, browser type, operating system, pages visited, time spent, referral URLs.

• Cookies & Tracking: We use essential cookies for website functionality. You may control non-essential cookies via your browser settings.

C. Information We Collect When Providing Services (Critical)

• For Cybersecurity/IT Services: Network logs, device configurations, vulnerability scan results, threat intelligence data, user activity within client systems, and remote access session recordings (only with client authorization).

• For Physical Security Services: CCTV footage, access control logs (who entered which door/area at what time), biometric templates (if used – stored encrypted and separately), alarm event data.

• For Cloud/Data Migration Services: Metadata about your data stores, file structures, and migration logs. We do not access file contents unless explicitly required and authorized in writing.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our defense and IT solutions.

• Respond to your consultation requests and prepare proposals.

• Deliver managed security services (e.g., 24/7 monitoring, incident response).

• Secure your infrastructure (e.g., detecting and blocking threats).

• Comply with legal and regulatory obligations.

• Improve our website, services, and customer satisfaction (based on the 98% satisfaction rate referenced on our site).

• Send service notifications, invoices, and important updates (not marketing unless you opt-in).

4. Legal Basis for Processing (for GDPR/UK GDPR purposes)
We process your information based on:

• Contractual necessity: To perform services you requested (e.g., installing CCTV, monitoring your network).

• Legitimate interests: To secure our own and our clients’ infrastructure, prevent fraud, improve services, and market similar services to existing clients.

• Legal obligation: To comply with laws (e.g., data breach notifications, lawful interception requests).

• Consent: For non-essential cookies or marketing communications.

5. How We Share Your Information

We do not sell your personal information. We may share information only in these circumstances:

6. International Data Transfers
TAISE operates primarily in Ghana but may use global partners (e.g., cloud providers, security vendors). When transferring data outside your country, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

7. Data Security (How We Protect You)
We implement “commercially reasonable security measures” aligned with industry standards (NIST, ISO 27001). This includes:

• Encryption of sensitive data in transit (TLS) and at rest.

• Strict access controls and multi-factor authentication for TAISE personnel.

• 24/7 monitoring of our internal systems.

• Regular security audits and employee training.

However, no security system is impenetrable. We cannot guarantee absolute security. In the unlikely event of a data breach that affects you, we will notify you and relevant authorities as required by law.

8. Data Retention

• Website & Marketing Data: Up to 2 years after last contact.

• Service Data (logs, alerts, CCTV footage): Retained as specified in your Service Agreement (often 30–90 days for logs; longer for CCTV if required by law).

• Invoicing & Contract Records: 7 years for tax/legal purposes.

• CCTV footage retained for evidentiary purposes will be stored securely and overwritten after the retention period unless preserved for an active investigation.

9. Your Rights (Depending on Your Location)

You may have the following rights under applicable laws (e.g., Ghana’s Data Protection Act, GDPR, CCPA):

• Access: Request a copy of your personal data we hold.

• Correction: Correct inaccurate data.

• Deletion: Request deletion of your data (subject to legal/contractual retention needs – e.g., we may need to keep logs of a security incident).

• Restriction or Objection: Limit how we use your data.

• Portability: Receive your data in a structured format.

• Withdraw Consent: For any processing based on consent.

• Lodge a Complaint: With your local data protection authority (e.g., Ghana Data Protection Commission).

To exercise your rights, contact us using the details below. We will respond within 30 days (or shorter if required by local law).

10. Children’s Privacy
Our services are for businesses, government entities, and critical infrastructure operators. We do not knowingly collect personal information from children under 16. If you believe we have, please contact us and we will delete it.

11. Third-Party Links
Our website may link to partners (e.g., “Recognized by the best”). Those sites have their own privacy policies. We are not responsible for their practices.

12. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be communicated via:

• A notice on our website.

• Direct communication to active clients (e.g., by email).
  The “Last Updated” date at the top will change. Continued use of our website or services after changes constitutes acceptance.

13. Contact Us

For privacy questions, data subject requests, or to report a concern:

• Email: legal@taise.tech

• Phone: +233230550979

• Postal Address: 1 Nmai Dzorn Papafio Hills Rd, East Legon, Accra, Ghana]

For our clients under contract: Please refer to your Service Agreement for any specific data processing terms (e.g., as a data processor under GDPR or the Ghana Data Processing Policy). This Privacy Policy applies primarily to our website and general business operations.